FeaturesNow

Conference Calls that Work

This feature offers a variety of tips readers can use to keep conference calls productive and to help participants make the most of these unique communication opportunities.  884 words.  [Feature 9811]

Telesales: A Primer

This feature offers readers a brief overview of telesales: a look at the steps necessary to prepare for a telesales program and converse with prospects on the telephone.  Includes two sidebars:  "The Telephone -- a Tool of Sales and Service" and "New Telemarketing Regulations -- a Quick Glance."  1453 words.  [Feature 9616]

Conversation Power: How Well Do You Answer the Telephone?

How strong are your readers' conversation skills on the telephone?  This brief, self-scoring quiz will help readers learn how to foster positive impressions during even the briefest of telephone conversations.  833 words.  [Feature 9405]

Communication Power: Mastering the Techniques of Telephone Conversation

The telephone is one of the most important productivity tools in business today. This article shows your readers how to build confidence and credibility into every telephone conversation ... and end conversations with positive, bottom-line results.  967 words.  [Feature #8806]