Assertiveness Without Anger

The scene is all too familiar:  a reader finds himself in a conflict situation.  He believes he's being put in an unfair predicament.  His natural inclination?  Get angry.  Act defensively.  Shout.  Curse.  But there's a better way:  assertiveness without anger.  This brief feature outlines ten skills your readers can use to practice this constructive technique.  751 words.  [Feature 0513]